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Escalation Matrix

AMFI Registered Mutual Fund Distributor  |  ARN: 81955

Zillion Financial Services (ZFS) is committed to resolving your queries promptly. Please follow the levels below, starting with Level 1.

Mutual fund services

1

Level 1

Email your query

For

  • KYC
  • SIP
  • Purchase / Redemption
  • Switch
  • Transaction Status
  • Portfolio & Valuation
2

Level 2

Operations Team

For

  • KYC
  • SIP
  • Purchase / Redemption
  • Switch
  • Transaction Status
  • Portfolio & Valuation
Nimesh Waja & Austin Fernandes
3

Level 3

Senior Management

For

  • Critical / Unresolved Matters
  • Escalated Client Complaints
  • Operational & Service Issues
Mr. Parshva Shah

Tax & insurance services

Additional services

Income Tax Services

For

  • Income Tax Return
  • Tax Queries
  • Tax Documentation & Support
Namit Desai & Akash Shetty

Additional services

Insurance Services

For

  • Life Insurance
  • Health Insurance
  • General Insurance
  • Motor / Car Insurance
Govind Dure & Hiten Waja
ZILLION FINANCIAL SERVICES Your Trusted Financial Services Partner